Urgent Appointments
The GP will identify the necessity for urgent appointments. If identified, we will arrange an urgent appointment at the practice within 24 hours.
For any medical advice, you can also ring NHS 111 on 111 (24 Hours).
If you need urgent treatment outside of surgery hours, call the out of hours service ON 111.
For EMERGENCIES only – please use A & E Department or Ring 999. This is for seriously ill patients with injuries and serious complaints (e.g. chest pain).
Booking routine appointments
All our appointments bookings for the GP are now done through our online service. You can access this by using the links at the start of this page. Answer the questions prompted with regards to your symptoms. This form is then sent direct to the GP. The surgery will contact you via telephone before 6:30pm the next working day. Please note we no longer take appointment requests for the GP over the phone or in the surgery.
Missing and cancelling appointments
Please attend your appointment on time. If you cannot keep an appointment please inform the surgery as soon as possible. 24 hours notice is needed so a cancelled appointment can be offered to other patients, avoiding disappointment to many.
Patients can cancel appointments using the link in their appointment reminder.
Try the NHS App
You can now use the NHS App to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the App to:
- check your symptoms and get instant advice
- book appointments
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If you think a home visit is necessary, please contact the surgery as early as possible (before 10.00am). Telephone 01922 666390 for Ambar Medical Centre and 01922 476640 for Lower Farm Health Centre.
The receptionist will ask for some details to allow the doctor to assess the urgency of the call. Please do not ask for visits if you can come to the surgery. Home visits are a service for the genuinely housebound or seriously ill.
Home visits take up a great deal of doctor time. A doctor can see four patients in the time it takes to visit one.
Transport problems are not considered to be a valid reason to request a home visit. It is suggested that it may be appropriate to use services of Ring and Ride (01922 402232) or private taxi.