We aim to offer you the highest standard of service but if you wish to make a complaint please inform our reception staff. They can get the Practice Manager or another member of the team to assist you. We aim to deal with all complaints swiftly.
If you are still unhappy and wish to make a formal complaints then please put your complaint in writing using our online complaints form. We will contact you within 3 working days to discuss your complaint.
Please note this is for formal complaints only - do not use this form for general enquiries.
Alternatively you can put your complaint in writing or email to the Practice Manager:
Shamraze Zeb
Practice Manager
Ambar Medical Centre
151 Wednesbury Road
Walsall
WS1 4JQ
Lower Farm Health Centre
109 Buxton Road
Bloxwich
Walsall
WS3 3RT
Email – zeb.shamraze@nhs.net
You can also contact NHS England using the details below.
NHS England
PO Box 16738
Redditch
B97 9PT
Customer Call Centre: 0300 311 22 33
Email: England.contactus@nhs.net
If the complainant remains unsatisfied they can approach the Parliamentary and health Service Ombudsman (PHSO).