The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Our aim is to provide high quality care for all, now and for future generations. All feedback is anonymous. Please request a Friends and Family test form from reception – complete, and place in the box provided.
Friends and Family Test Responses are reviewed monthly and discussed in our 4-weekly Practice meetings. Positive feedback is shared and staff mentioned in the responses are praised. Negative feedback is discussed with the Team and used as a learning/training opportunity to improve our service.
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