Personal health information
Information sharing will only be used for health care purposes. These include all activities that directly contribute to the diagnosis, care and treatment of an individual, and to Audit the quality of the healthcare provisional service.
Patient’s rights and responsibilities
- You are expected to follow protocols and procedures in place at the practice.
- You are responsible for being considerate to other patients and staff and any other personnel and property.
- You are responsible for ordering prescriptions in time and administrating medication.
- To confirm that you understand the treatment being provided and course of action.
- You are responsible for informing us about all treatments and interventions that you are involved in.
- You are responsible for informing the practice if you are leaving the country for any period of time, this will allow us not to send you any appointments for any medical check outstanding until you inform us of your return.
If you are under hospital care for any reason, and you have pending appointments, it is your responsibility to inform the hospital of any changes such as address, telephone numbers, cancelling and booking appointments. You must also notify surgery of any changes.
If your refusal of treatment/advice prevents us from providing care according to our ethical and professional standards, we may need to end our relationship with you after giving you reasonable notice.
It is the patient responsibility to bring an English-speaking adult with you if you have difficulty with the English Language.
Patient relations
Patient Relations are dealt with by the Patient Experience Team – a service to support you, your carer/s and relative/s.
Patient Relations are there to help:
- Resolve concerns as quickly as possible
- Act as a visible contact point
- Provide a be friendly approach
- Provide information to patients, relatives and carers
- Help the Practice or NHS England learn lessons from our experience
Patient Experience Team can be contacted by:
Telephone: 0121 411 0417