Surgery policy for breakdown in GP/patient relationships
Appropriate actions will be taken against the patient failing to take advice or misuse of services.
Violent patients
The NHS operates a zero tolerance policy with regards to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, other patients and other persons. In some cases, the police will be called.
We ask that you treat the Practice Staff with courtesy and respect – we are here to help you.
Violence in this context includes actual or threatened physical or verbal abuse which leads to fear for a patient’s/member of staff's safety.